How to Handle Negative Reviews Online
Posted on December 12, 2024 in MDidentity
Crafting Thoughtful Responses to Online Reviews Online reviews are an important part of today’s patient experience, and responding thoughtfully to feedback can strengthen trust and improve relationships. Whether the feedback is positive or raises concerns, having a compassionate and professional approach is key. Below are some examples of how practices can respond to common types…
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Understanding SMS Consent in Healthcare: Appointment Reminders vs. Marketing Messages
Posted on December 11, 2024 in MDprospects
In today’s fast-paced, digital world, text messaging has become an essential tool for healthcare communication. But did you know that not all SMS messages are created equal? There’s a significant difference between the consent needed for appointment reminders and the consent required for marketing messages. Let’s dive into why this distinction matters and how it…
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Unlock the Power of Effective Physician Referrals with Referify
Posted on September 17, 2024 in Referify
In the competitive world of healthcare, expanding your network of referring physicians can significantly boost your patient volume and practice growth. A robust CRM explicitly designed for referral management is essential to manage and optimize these crucial relationships effectively, and this is where Referify comes in. It offers a comprehensive solution to streamline your outreach,…
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Navigating the Call: In-House vs. Outsourced Customer Experience in Healthcare
Posted on September 12, 2024 in MDprospects
In healthcare, where patient communication directly impacts satisfaction and conversions, deciding whether to manage calls in-house or outsource them is crucial. As practices strive to enhance patient experiences, the ability to connect with leads quickly can be the difference between gaining a new patient or losing one. This article explores the pros and cons of…
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Engaging Referring Doctors: Tips and Tricks for Building Strong Referral Relationships
Posted on September 10, 2024 in Referify
Building a robust network of referring doctors is crucial for the growth and success of your healthcare practice. Here are some effective strategies to engage referring physicians and encourage them to refer their patients to your practice. 1. Network Strategically Networking is the cornerstone of building strong referral relationships. Start by reaching out to existing…
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How to Handle Objections to Elective Services
Posted on September 5, 2024 in MDprospects
Discussing elective services like LASIK, cataract lenses, or cosmetic procedures with patients can sometimes be challenging. After years of experience in the field, I’ve learned how to turn objections into opportunities to build trust and reassure patients. Here’s my seasoned advice, with a touch of wit, to help you navigate these conversations effectively. Listen with…
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Why Doctors Should Prioritize Google Business Profiles
Posted on September 4, 2024 in MDidentity
In today’s digital age, having a strong online presence is crucial for any business, including medical practices. As we move into 2024, doctors and medical practices should focus on enhancing their Google Business Profiles (GBP). Here’s why: 1. Enhanced Visibility Google Business Profiles are essential for maximizing visibility in Google Local Search results. With the…
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Best Practices for SMS Marketing with MDprospects
Posted on May 30, 2024 in General
Ready to supercharge your SMS marketing? Follow these best practices to make every message count and keep your customers engaged and excited! 1. Keep Messages Brief and Conversational Think of texting your customers like chatting with friends! Short, snappy, and friendly messages work best. No one wants to read a novel — keep it to…
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Is Your SMS Toning On Point?
Posted on July 20, 2021 in General
LISTEN: SMS Best Practices Amanda Polk – Vice President, Miller Public Relations Text messages have a 209 percent higher response rate compared to emails or phone calls and an open rate of 98 percent. Emails often become invisible among so many unread messages or get lost to spam filters. And according to a Zipwhip…
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WEBINAR: Capture. Communicate. Convert. A Demo of MDprospects
Posted on May 5, 2020 in General
View our brief 30-minute webinar from April 30, 2020 demonstrating the MDprospects CRM.
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