Understanding SMS Consent in Healthcare: Appointment Reminders vs. Marketing Messages
Posted on December 11, 2024 in MDprospects
In today’s fast-paced, digital world, text messaging has become an essential tool for healthcare communication. But did you know that not all SMS messages are created equal? There’s a significant difference between the consent needed for appointment reminders and the consent required for marketing messages. Let’s dive into why this distinction matters and how it…
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Navigating the Call: In-House vs. Outsourced Customer Experience in Healthcare
Posted on September 12, 2024 in MDprospects
In healthcare, where patient communication directly impacts satisfaction and conversions, deciding whether to manage calls in-house or outsource them is crucial. As practices strive to enhance patient experiences, the ability to connect with leads quickly can be the difference between gaining a new patient or losing one. This article explores the pros and cons of…
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How to Handle Objections to Elective Services
Posted on September 5, 2024 in MDprospects
Discussing elective services like LASIK, cataract lenses, or cosmetic procedures with patients can sometimes be challenging. After years of experience in the field, I’ve learned how to turn objections into opportunities to build trust and reassure patients. Here’s my seasoned advice, with a touch of wit, to help you navigate these conversations effectively. Listen with…
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