How to Handle Negative Reviews Online

Posted on December 12, 2024 in MDidentity

Crafting Thoughtful Responses to Online Reviews Online reviews are an important part of today’s patient experience, and responding thoughtfully to feedback can strengthen trust and improve relationships. Whether the feedback is positive or raises concerns, having a compassionate and professional approach is key. Below are some examples of how practices can respond to common types…

Understanding SMS Consent in Healthcare: Appointment Reminders vs. Marketing Messages

Posted on December 11, 2024 in MDprospects

In today’s fast-paced, digital world, text messaging has become an essential tool for healthcare communication. But did you know that not all SMS messages are created equal? There’s a significant difference between the consent needed for appointment reminders and the consent required for marketing messages. Let’s dive into why this distinction matters and how it…

Unlock the Power of Effective Physician Referrals with Referify

Posted on September 17, 2024 in Referify

In the competitive world of healthcare, expanding your network of referring physicians can significantly boost your patient volume and practice growth. A robust CRM explicitly designed for referral management is essential to manage and optimize these crucial relationships effectively, and this is where Referify comes in. It offers a comprehensive solution to streamline your outreach,…

Navigating the Call: In-House vs. Outsourced Customer Experience in Healthcare

Posted on September 12, 2024 in MDprospects

In healthcare, where patient communication directly impacts satisfaction and conversions, deciding whether to manage calls in-house or outsource them is crucial. As practices strive to enhance patient experiences, the ability to connect with leads quickly can be the difference between gaining a new patient or losing one. This article explores the pros and cons of…

Engaging Referring Doctors: Tips and Tricks for Building Strong Referral Relationships

Posted on September 10, 2024 in Referify

Building a robust network of referring doctors is crucial for the growth and success of your healthcare practice. Here are some effective strategies to engage referring physicians and encourage them to refer their patients to your practice. 1. Network Strategically Networking is the cornerstone of building strong referral relationships. Start by reaching out to existing…

How to Handle Objections to Elective Services

Posted on September 5, 2024 in MDprospects

Discussing elective services like LASIK, cataract lenses, or cosmetic procedures with patients can sometimes be challenging. After years of experience in the field, I’ve learned how to turn objections into opportunities to build trust and reassure patients. Here’s my seasoned advice, with a touch of wit, to help you navigate these conversations effectively. Listen with…

Why Doctors Should Prioritize Google Business Profiles

Posted on September 4, 2024 in MDidentity

In today’s digital age, having a strong online presence is crucial for any business, including medical practices. As we move into 2024, doctors and medical practices should focus on enhancing their Google Business Profiles (GBP). Here’s why: 1. Enhanced Visibility Google Business Profiles are essential for maximizing visibility in Google Local Search results. With the…

Best Practices for SMS Marketing with MDprospects

Posted on May 30, 2024 in General

Ready to supercharge your SMS marketing? Follow these best practices to make every message count and keep your customers engaged and excited! 1. Keep Messages Brief and Conversational Think of texting your customers like chatting with friends! Short, snappy, and friendly messages work best. No one wants to read a novel — keep it to…

Prescribing Design Excellence: Enhancing Healthcare Websites

Posted on September 14, 2023 in General

In today’s digital age, where information is readily accessible at our fingertips, the importance of good design cannot be overstated, especially for healthcare websites. These online platforms serve as a vital bridge between healthcare providers and their patients. A well-designed healthcare website offers a multitude of benefits, and here’s why it matters: Building Trust Trust…

When Should You Consider Outsourcing Lead Follow-Up?

Posted on May 25, 2023 in General

Follow-up matters. Statistics show that 60 percent of consumers say no 4 times before saying yes. So if you want to convert more leads to patients, you need an effective follow-up process. Proper follow-up lets you build a relationship with leads, which directly impacts conversions. You can strengthen your lead follow-up by outsourcing to an…

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