How to Handle Negative Reviews Online
Posted on December 12, 2024 in MDidentity
Crafting Thoughtful Responses to Online Reviews Online reviews are an important part of today’s patient experience, and responding thoughtfully to feedback can strengthen trust and improve relationships. Whether the feedback is positive or raises concerns, having a compassionate and professional approach is key. Below are some examples of how practices can respond to common types…
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Why Your Response to a Bad Review Matters More Than the Review
Posted on July 20, 2016 in General
The Power of Reviews Revisited, Part One This blog entry is different from what you normally read here. Wanting to revisit the topic covered in a previous post, the power of reviews, I spoke with Michael Dobkowski of Glacial Multimedia for his insight. He is the product manager for MDidentity, a tool for reputation management….
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